Plans, schedules and directly supervises the daily activities and operations of the Call Center and performs various administrative functions to ensure customer satisfaction. Monitors workloads and assignments, changes priorities and schedules as needed to assure calls are completed in an efficient and timely manner as measured by customer satisfaction standards. Resolves escalated service issues. Qualifications
At least 3 years of work experience in a call center environment. Previous supervisory experience and demonstrated ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments. Ability to analyze, solve problems, and multi-task in a fast paced environment. Strong interpersonal skills to work effectively with a wide range of customers, adapting style to meet business needs. Highly professional and business-like in communications and interactions with internal staff and external customers both orally and in writing. Ability to make sound and effective administrative or procedural decisions and judgments. Knowledge of geographic area and the ability to read maps.
Location/Region: Independence, OH