Manage the operations of the agency creating an atmosphere of integrity, profitability, professionalism, quality and exceptional customer service to position the company for future growth.
Directly manages Personal and Commercial Lines Managers, Benefits Manager. Collaborates with Controller to ensure Financial Reporting from Agency Management System is accurate. Serves as the Human Resources Manager for the Agency.
- Maintain a high level of quality and productivity within the organization.
- Drive the efficient use by all employees of a wide range of automation systems, marketing platforms and computer programs. Integration of these systems and widespread adoption by all members of the Liberty team are critical. Candidate must have exceptional skills in computer systems and applications.
- Coordinate and monitor all internal procedures, working with the Controller to coordinate systems-related procedures.
- Work with the Controller to establish financial controls and budget and monitor accordingly.
- Recruit, select and train personnel under direct supervision.
- Assist in the selection of other agency personnel.
- Administer personnel policies, procedures, benefits and counseling.
- Maintain the Employee Manual
- Coordinate holidays, vacations and sick days.
- Conduct performance reviews and make termination decisions for all personnel under direct management.
- Oversee a competitive compensation structure.
- Pursue a program for personal and professional development for all employees.
- Serve as the Administrator for the Agency Management System and all related systems that support Agency Operations such as the Telephone System, Email system, etc.
- Coordinate and set Priorities for the outside vendors, specifically IT.
- Act as troubleshooter on account problems and agency procedural issues.
- Handle dead file management.
- Perform other duties as required or as instructed by the President and/or CEO.
- Work with the Board of Directors to complete and implement a 5 year Strategic plan for the agency.
Location/Region: Millstone Township, NJ (US - 08535)